Kado Wellness Recovery Centre: Privacy Policy 

Effective Date: April 2025 

Kado Wellness Recovery is committed to protecting your privacy. This Privacy Policy  outlines how we collect, use, disclose, and safeguard your personal information  when you visit our website www.kadowellness.com.au or use our services,  including our online booking system provided through Setmore. 

By accessing or using the Site, you agree to the terms of this Privacy Policy. 

Information We Collect 

We may collect personal information from you in a variety of ways, including when  you: 

– Visit our website 

– Make a booking via our online platform 

– Subscribe to our newsletter or email list 

– Contact us directly via email, phone, or form submission 

– Use our wellness services or attend appointments 

Types of information collected may include: 

– Full name 

– Email address 

– Phone number 

– Date of birth (if required for treatment suitability) 

– Health-related information (only where necessary and with consent) – Payment information (handled securely via third-party platforms)

How We Use Your Information 

We use the information we collect to: 

– Provide and manage wellness bookings and services 

– Send confirmations, reminders, and updates 

– Improve our services and user experience 

– Respond to customer service requests 

– Send marketing communications (only with your consent) 

– Comply with legal and regulatory obligations 

Booking and Third-Party Services 

We use Setmore as our booking platform. When you book an appointment through  Setmore, your data may be stored and processed by Setmore in accordance with  their own privacy practices. 

Please review Setmore’s Privacy Policy for more details:  

https://www.setmore.com/privacy 

Other third-party services may include website hosting providers, analytics  services, and payment processors. 

Disclosure of Personal Information 

We will not sell or rent your personal information. We may disclose your personal  information: 

– To trusted service providers who assist us in delivering our services – When required by law or to protect our rights 

– With your explicit consent 

Data Storage and Security 

We take reasonable steps to protect your personal information from loss, misuse,  and unauthorized access, including: 

– Regular updates and monitoring of our systems 

– Access controls to sensitive data 

Your Rights and Choices 

You may: 

– Access or update your personal information by contacting us – Withdraw consent to receive marketing communications at any time – Request deletion of your data, where legally permitted

To request changes, email us at: [email protected] 

Cookies and Analytics 

Our website may use cookies and similar tracking technologies to enhance your  experience. This includes analytics tools like Google Analytics to help us  understand user behavior and improve the site. 

You can manage your cookie preferences through your browser settings. 

Links to External Sites 

Our website may contain links to third-party websites. We are not responsible for  the privacy practices of those websites and encourage you to review their policies. 

Updates to This Policy 

We may update this Privacy Policy from time to time. The latest version will be  posted on this page with the effective date. 

Contact Us 

If you have any questions about this Privacy Policy or how your information is  handled, please contact us at: 

Kado Wellness Recovery Centre 

Email: [email protected] 

Phone: 1800 699 436