Terms & Conditions
Terms & conditions
Kado Wellness Recovery Centre PTY LTD
1. About These Terms
Welcome to the website of Kado Wellness & Recovery Centre Pty Ltd (“Kado”, “we”, “us”). By using this website or booking our services, you agree to these Terms. If you don’t agree, please don’t use the site or our services. We may update these Terms at any time; changes take effect immediately upon posting.
2. Acceptance
You accept these Terms by using the website, booking or purchasing through our platform (Fresha)
3. Registration
To book services you may need to create an account via Fresha, providing details such as your name, contact details, date of birth, emergency contact and relevant health information. You must ensure this information is accurate and up to date. You can’t register if you’re not legally able to enter a binding agreement or are prohibited by law from receiving our services.
4. Your Responsibilities
As a client, you agree to:
- Use the website and services lawfully and in line with these Terms
- Keep your login details confidential and notify us of any unauthorised account access
- Provide accurate, current medical/health information and update us on any changes before treatment
- Follow practitioner instructions before, during and after treatment
- Accept that we may refuse or discontinue treatment considered unsafe
- Not use the site for unlawful purposes or automated access
5. Payment
Bookings and payments are processed through Fresha. By booking, you authorise payment via your chosen method. You remain responsible for any declined or outstanding payments and related fees. We may change pricing at any time without notice.
6. Arrivals & Late Arrivals
Please arrive at least 10 minutes early, especially for first visits. Late arrivals may result in a shortened treatment at the full original price, and significant delays may be treated as a cancellation/no-show under our policy below. If we cause a delay, we’ll offer a full treatment or a free rebooking where possible.
7. Cancellations & No-Shows
We require at least 12 hours’ notice to cancel or reschedule.
- Late cancellation (under 12 hrs): 50% of the service fee
- No-show: 100% of the service fee
- Package, membership or promo sessions may be forfeited if cancelled late
- We may waive fees at our discretion for genuine emergencies
8. Promotions
Promotional offers, packages and memberships are subject to availability and may be changed or withdrawn at any time. Unless stated otherwise, offers are non-transferable, non-refundable, not exchangeable for cash, can’t be combined with other offers, and must be used within their stated validity period. Fraudulent or misused offers may be cancelled.
9. Refunds
We provide refunds as required under the Australian Consumer Law. Outside of this, refunds generally don’t apply to change of mind, no-shows, late cancellations, expired packages or gift cards. If we can’t deliver a booked service, or treatment is deemed unsafe on the day, we’ll offer a reschedule, credit or refund at our discretion.
10. Copyright and Intellectual Property
(a) The website, services and all related materials are protected by copyright under Australian and international law. All rights are reserved by Kado Wellness & Recovery Centre Pty Ltd or its contributors.
(b) All trademarks, service marks and trade names are owned or licensed by Kado Wellness & Recovery Centre Pty Ltd. We grant you a non-exclusive, royalty-free, revocable licence to:
- use the website in accordance with these Terms;
- store content for personal use; and
- print pages for personal, non-commercial use.
(c) You may not reproduce, republish, distribute or modify any content without written permission from Kado Wellness & Recovery Centre Pty Ltd.
11. Privacy
We handle personal information in line with Australian privacy law. By using our site or services, you consent to us collecting and using your information to provide services and manage bookings.
12. Disclaimer
Website content is general information only, not medical advice. Our services support general wellbeing and don’t diagnose, treat or cure illness. Results vary between individuals, and while we aim for accuracy, we make no guarantees about the website’s content. Use of the site and our services is at your own risk.
13. Limitation of Liability
To the extent permitted by law, our liability is limited to resupplying the service or refunding its cost. We’re not liable for indirect or consequential losses (e.g. loss of profits). This doesn’t affect any rights you have under the Australian Consumer Law.
14. Competitors
Businesses offering similar services may not use this website to gather information, copy content or solicit our clients. We may restrict access and pursue legal remedies for misuse.
15. Termination
Either party may end this agreement at any time. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if your use of the service could harm our business, staff or other clients.
16. Indemnity
If you break these Terms, misuse the website, give us false or misleading information, or do something unlawful or careless, you agree to cover any costs, losses or claims this causes us — including legal fees. This applies to Kado Wellness & Recovery Centre Pty Ltd as well as our staff, contractors and agents.
